Best Practices 6 min read December 2024

ServiceNow Implementation: What to Expect in 12 Weeks

A detailed timeline of what happens during each phase of a Cartlogik accelerator implementation from discovery to go-live.

Cartlogik Team
ServiceNow Experts

One of the most common questions we hear from organizations considering ServiceNow Commerce is: "How long will this actually take?" Traditional B2B commerce implementations can drag on for 6-9 months or longer, causing project fatigue and delayed ROI.

Cartlogik accelerators change that equation. By leveraging pre-built components, proven workflows, and battle-tested architectures, we typically deliver production-ready implementations in 12 weeks or less. Here's exactly what happens during each phase:

1-2
Weeks 1-2

Discovery & Requirements

We start with intensive discovery workshops to understand your business processes, user personas, integration requirements, and success criteria. This phase sets the foundation for everything that follows.

Stakeholder Interviews
Sales, operations, IT, and executive alignment
Process Mapping
Document current state and desired future workflows
Integration Architecture
Design connections to ERP, CRM, and other systems
Data Migration Planning
Identify what data moves to ServiceNow and how

Deliverable: Requirements Document & Implementation Plan

3-5
Weeks 3-5

Configuration & Customization

We deploy the Cartlogik accelerator into your ServiceNow instance and configure it to match your business requirements. This is where pre-built components save massive time—features that would take months to custom-build are configured in days.

Accelerator Deployment
Install pre-built B2B Commerce or Partner Portal modules
Catalog Configuration
Import products, pricing, and category hierarchies
Workflow Customization
Tailor approval routing, notifications, and business rules
Branding & UI
Apply your brand colors, logos, and visual identity

Deliverable: Configured Demo Environment

6-8
Weeks 6-8

Integration & Data Migration

Now we connect ServiceNow to your existing systems and migrate critical data. Our pre-built integration connectors handle the heavy lifting, but this phase still requires careful testing and validation.

ERP Integration
Bi-directional sync for orders, inventory, and pricing
Customer Data Migration
Import accounts, contacts, and relationship hierarchies
Historical Orders
Load order history for continuity and reporting
Integration Testing
End-to-end scenarios to validate data flows

Deliverable: Integrated Test Environment

9-10
Weeks 9-10

User Acceptance Testing (UAT)

Your team takes the driver's seat. Power users and key stakeholders test real-world scenarios to ensure the system meets business requirements. We iterate quickly based on feedback.

Test Script Development
Create test cases for critical business processes
Feedback Collection
Structured process for logging issues and enhancement requests
Issue Resolution
Rapid fixes for bugs and configuration adjustments
Sign-Off Preparation
Formal stakeholder approval to proceed to production

Deliverable: UAT Sign-Off & Production-Ready System

11-12
Weeks 11-12

Training & Go-Live

The final countdown! We train your team, deploy to production, and support the go-live. This phase includes a phased rollout strategy to minimize risk and ensure smooth adoption.

Admin Training
Deep-dive for IT team on configuration and maintenance
End-User Training
Role-based sessions for sales, service, and partner users
Production Deployment
Cutover to live environment with rollback plan
Hypercare Support
2-4 weeks of dedicated post-launch support

Deliverable: Live Production System + Trained Team

What Makes a 12-Week Implementation Possible?

Not all implementations can or should be rushed. Here's what enables Cartlogik to deliver production-ready solutions in 12 weeks:

Pre-Built Accelerators

80% of functionality is ready out-of-the-box, tested across dozens of implementations. You're not starting from scratch.

Pre-Built Integrations

Connectors for SAP, Oracle, Microsoft Dynamics, and other common ERPs reduce integration time by 60%.

Experienced Team

Our consultants have done this dozens of times. They anticipate issues before they arise and know the fastest path to success.

Client Commitment

Fast implementations require dedicated client resources. Decision-makers must be available for workshops and timely feedback.

Ready to Go Live in 12 Weeks?

Schedule a discovery call to assess your requirements and develop a detailed implementation plan.