Learn how consolidating on ServiceNow can eliminate data silos, reduce integration complexity, and lower total cost of ownership.
Technical debt is the silent killer of enterprise digital transformation. As businesses add more systems, integrations multiply, maintenance costs skyrocket, and agility plummets. ServiceNow Commerce offers a unified platform approach that can dramatically reduce your technical debt while accelerating your B2B digital initiatives.
Here are five proven ways ServiceNow Commerce helps you tackle technical debt head-on:
Traditional B2B commerce implementations often result in customer data scattered across CRM, ERP, eCommerce platforms, and custom databases. This fragmentation creates inconsistencies, duplicate records, and integration nightmares.
ServiceNow's Unified Approach: By building commerce on the Now Platform, customer data, order history, and account information live in one place alongside service tickets, assets, and workflows. No more syncing customer records between systems or reconciling conflicting data.
Every integration point is a potential failure point. Custom integrations require ongoing maintenance, version updates, and troubleshooting when things break—which they inevitably do.
Pre-Built Accelerators: Cartlogik's ServiceNow Commerce accelerators come with native integrations to ServiceNow modules (CSM, FSM, ITOM) plus pre-built connectors for common ERP systems. What used to take months of custom integration work is now plug-and-play.
Custom-coded solutions age quickly. As underlying platforms evolve, your custom code becomes increasingly brittle and difficult to maintain. Eventually, you face a costly rewrite.
Platform-Native Development: ServiceNow Commerce accelerators are built using ServiceNow's native development framework. When ServiceNow releases platform upgrades, your commerce solution benefits automatically—no code rewrites required.
Every custom implementation reinvents the wheel—often poorly. Non-standard architectures make knowledge transfer difficult and increase dependence on specific developers who understand "how we did things."
Industry-Tested Frameworks: Cartlogik accelerators embody years of B2B commerce best practices from dozens of successful implementations. You inherit proven patterns for catalog management, pricing, ordering workflows, and self-service portals.
This standardization makes onboarding new team members easier, reduces reliance on individual experts, and ensures your solution can be supported by the broader ServiceNow community.
Technical debt manifests as ongoing maintenance costs, slower feature development, and expensive troubleshooting. Over time, maintaining legacy systems can consume your entire IT budget.
Measurable ROI: Organizations that consolidate B2B commerce on ServiceNow typically see:
Technical debt doesn't disappear on its own—it compounds. Every month you delay consolidation means more integration points to maintain, more data inconsistencies to resolve, and more custom code to support.
ServiceNow Commerce, especially when implemented with proven accelerators like Cartlogik's, offers a clear path to reducing technical debt while simultaneously improving your B2B customer experience. You're not just building a commerce solution—you're investing in a platform that grows with your business.
"Switching to ServiceNow Commerce reduced our integration maintenance by 70% and freed up our development team to focus on innovation instead of firefighting legacy systems."
Schedule a free consultation to see how Cartlogik accelerators can reduce your technical debt by 40% or more.