See how a $500M manufacturing distributor deployed B2B Commerce on ServiceNow, achieved 45% growth in online orders, and reduced order processing time by 60%.
A $500M industrial manufacturing distributor was struggling with an outdated B2B ordering system that frustrated customers and slowed growth. With over 2,000 business customers placing orders through phone, fax, and email, they needed a modern self-service solution.
Cartlogik's B2B Commerce accelerator for ServiceNow provided a pre-built, production-ready platform that was deployed in just 10 weeks—a fraction of the typical 6-9 month timeline for custom development.
Customers can browse catalog, check inventory, and place orders 24/7
Seamless connection to ERP for inventory, pricing, and order sync
Custom pricing, approval workflows, and multi-user accounts
Responsive design for ordering on any device, anywhere
Within 6 months of launch, online orders grew significantly as customers adopted self-service
Automated order flow eliminated manual data entry and reduced errors
Reduced customer service staffing needs and operational costs
Customers love the convenience and 24/7 accessibility
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